| Document Type ID | Document Type Name | Comments |
|---|---|---|
| AND | Additional Notes /Document | Supporting documents or explanatory notes that provide extra context for the dispute. |
| CUC | Customer Communication (emails/chats) | Email messages, chat records, or other communication between the merchant and customer related to the disputed transaction. |
| DEC | Delivery Confirmation /Proof | Evidence confirming that the goods or services were delivered, completed, or received by the customer. |
| SCA | Signed Contracts /Agreements | Signed agreements, contracts, or accepted terms that define the transaction or service arrangement. |
Disputes
Dispute Documents Types
This page lists the supported document type codes used when submitting supporting evidence for a dispute.
Dispute document type codes classify the supporting documents attached to a dispute. Selecting the correct type helps reviewers understand the evidence provided and process the dispute more efficiently.